Privacy Policy

1. Controller and Contact Information
Solvineer Group LTD (“we”, “us” or “our”) is the data controller responsible for the processing of your personal data.
Registered address: 5 BRAYFORD SQUARE, LONDON E1 0SG
Company Registration Number: 16560912
Email: orders@vapweek.com
Telephone: +44 7519 179306

2. Personal Data We Collect
We collect personal data through various channels including:

• Contact forms
• Orders and purchases via our website
• Newsletter subscriptions
• User registrations on our website
• Other interactions with our website and services

The personal data we may collect includes your name, email address, phone number, billing and shipping address, payment information, IP address, and browsing behaviour on our site.

3. Use of Your Personal Data
We use your data to:

• Process and manage your orders and enquiries
• Communicate with you regarding your orders, account, and updates
• Send marketing communications (where you have consented)
• Improve our website and services through analytics
• Comply with legal obligations

4. Third-Party Services
We use third-party services for analytics (e.g., Google Analytics), marketing (e.g., email marketing providers), payment processing, and delivery services. These providers process your data in accordance with their own privacy policies.

5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and deliver personalised advertising. Please see our Cookie Policy for detailed information.

6. Legal Basis for Processing
We process your personal data based on:

• Your consent (e.g., marketing communications)
• The performance of a contract (e.g., order fulfilment)
• Compliance with legal obligations
• Legitimate interests (e.g., fraud prevention, website improvement)

7. Your Rights Under UK GDPR
You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”) under certain conditions
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at orders@vapweek.com.

8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes described, comply with legal obligations, or as otherwise permitted by law.

9. Security Measures
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

10. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in compliance with UK data protection laws.

11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 17 July 2025